Active Matrimonial Support Ticket add-on

Description

Feature Highlights

🎟️ Integrated Support Ticket System – Adds a professional helpdesk feature to Active Matrimonial CMS.
⚡ Easy Ticket Management – Admins and staff can view, reply, and close tickets directly from the dashboard.
👥 User-Friendly Interface – Members can easily submit support requests with attachments.
🔔 Email Notifications – Both users and admins receive instant updates when tickets are created or updated.
📂 Ticket Categories & Priorities – Organize issues by type and urgency for faster resolution.
📱 Responsive Design – Optimized for desktops, tablets, and mobiles.
🔒 Secure & Role-Based Access – Only authorized staff can manage tickets and user communication.
♾️ Lifetime Free Updates – With limited email support from wpshopgpl.com.

Detailed Overview

The Active Matrimonial Support Ticket add-on extends the Active Matrimonial CMS by adding a
dedicated helpdesk system. It allows site owners and admins to provide better customer support through
ticket-based communication. Users can raise tickets, attach files, and track responses—all inside their account dashboard.

For matrimonial platforms that prioritize user experience, this add-on is essential. It helps build trust,
improve response times, and create a seamless communication channel between your support staff and members.

Comparison Table

Feature
Support Ticket Add-on
Email-Only Support

Ticket Management
✅ Centralized dashboard
❌ Scattered inboxes

Attachments
✅ Users can upload files
⚠️ Limited by email providers

Prioritization
✅ Categories & priority levels
❌ No structured system

Notifications
✅ Automatic email alerts
⚠️ Manual checking required

Security
✅ Role-based restricted access
❌ Risk of forwarding/misuse

Updates
♾️ Lifetime free updates
❌ Not applicable

Installation Guide

Download the Active Matrimonial Support Ticket add-on from wpshopgpl.com.
Log in to your Active Matrimonial CMS admin panel.
Navigate to Add-ons > Upload Add-on and upload the ZIP file.
Click Install and then Activate the add-on.
Go to Support Ticket Settings in the admin panel to configure categories, priorities, and staff roles.
Members can now submit tickets from their dashboard, and staff can manage them via the admin backend.

Licensing Information

This add-on is distributed under the GPL (General Public License).
You can use it on unlimited installations of Active Matrimonial CMS.
Each purchase includes lifetime free updates and limited email support from wpshopgpl.com.
The base CMS is required and sold separately.

FAQs

Do I need the base Active Matrimonial CMS?
✅ Yes, this add-on only works with Active Matrimonial CMS.
Can users upload attachments in tickets?
✅ Yes, file upload is supported for better communication.
Will both admins and users get notifications?
✅ Yes, email notifications are sent automatically when a ticket is updated.
Is the system mobile-friendly?
✅ Yes, the ticket system works on all devices including smartphones.
Do I get lifetime updates?
✅ Yes, free updates for life are included with your purchase.

Why Choose Active Matrimonial Support Ticket Add-on?

Providing great customer support is essential for any matrimonial platform. With the
Support Ticket add-on, you can deliver a structured, reliable, and professional
support system that enhances user trust and reduces frustration.

🚀 Upgrade your Active Matrimonial CMS today with the Support Ticket add-on
and give your members a smooth, transparent way to get help whenever they need it.